Frequently Asked Questions
MANAGEMENT AND MAINTENANCE
We pride ourselves in the availability and accessibility of our management team! We are here to ensure your La Hacienda experience is as wonderful as possible with friendly team members ready to assist!
At La Hacienda, we have an on-site maintenance team ready to assist! Submit a maintenance request through the online portal or get in contact with the office to ensure the request is addressed as quickly as possible.
If you indicate permission to enter on your work order, our service technicians are still able to provide assistance while you're out.
We ask that all maintenance requests are submitted through your resident portal. If you need assistance completing this, our team is happy to help.
If you find yourself locked out during business hours stop by our office, call our leasing team, or submit a help request online! If you are locked out after hours, you will need to contact a locksmith.
AMENITIES
La Hacienda has covered parking available for residents, so your arrival home from a day in Tucson is even easier.
Our apartments in Tucson offer the amenities that provide you with the activities you love. Spend your Saturday morning reading a new book by the pool or in our library, and easily accomplish your fitness goals at the fitness center or shoot some hoops at our basketball court. When you need to soothe sore muscles or just unwind, use the spa! Check out our business center to help you achieve admirable levels of productivity while working from home.
La Hacienda is proud to be pet-friendly! We even offer a dog park so you and your furry friend can run off some energy, and then go back to your cozy home for snuggles. There is a $15.00 dog and cat rent per pet per month. Call our leasing office to discuss breed restrictions, pet rent, or any other questions you may have.
At La Hacienda, we offer a large onsite laundry room to help you get chores done, so you can do more of what you love. Here, you can easily stay cool with the central A/C and cook to your heart's content with a fully-equipped kitchen complete with a stove, microwave, fridge, and so much more.
La Hacienda Apartments in Tucson come unfurnished, but we would be happy to assist you and connect you with a recommended vendor like Cort, which provides furnishings at an additional cost.
ADMINISTRATIVE AND LEASING
Our applications take 2-3 business days to approve. If you have questions about the status of your application, please give our leasing team a call!
At La Hacienda, paying rent is made easy. You can choose to make your payments online with a bank account, debit, or credit card, or our office team is able to accept personal checks or certified funds!
Our renter's insurance requires the policy list all leaseholders, have a minimum of $100,000 personal liability, and list the property as an interested party. If you have any questions about the renter's insurance policy at La Hacienda, please contact our leasing office!
We are equipped for cable and internet with Cox Business.
If your situation changes, we offer buy-out options with a lease termination fee! When you need our assistance, please call our leasing team to discuss your options for leasing changes.
To set up your electricity, contact TEP online or by phone. If you have any questions about setting up your utilities, please contact our leasing team!
At La Hacienda, residents are responsible for paying all utilities. You are able to pay your monthly utility bill through our online portal for added convenience!
LOCATION AND DIRECTIONS
We offer excellent locations for public transportation. Uber, Lyft, and well-known bus lines are right within reach at La Hacienda.
Great schooling and education are right around the corner as we are located in Tucson Unified School District.
Come visit us and find your new home! For easy directions from where you are, you can use our Google Business Profile or call our leasing team for additional directions.
Local shopping, dining, and entertainment surrounds the community, located just minutes away from the heart of Tucson.
FOR FUTURE RESIDENTS
To apply for your new home at La Hacienda, visit the Floor Plans page and apply now! You are also able to apply through the Applicants link at the top of the site.
When reviewing an application to rent at La Hacienda, we conduct a criminal background check, verify rental history, analyze credit history, and income-to-rent ratio. If you have questions about our application process, please contact our leasing team to speak with one of our friendly team members.
Applicants must have verifiable income equal or greater to 2.5 times (gross) the market rent. Guarantors must have original, verifiable income equal to or greater than 5 times (gross market rent).
Past rental qualification is at least one year or 12 months of verifiable 3rd-party or mortgage payment history.
Our property uses Nova to verify income. If no records are found using this software, you may be asked to provide another verification method, such as banking information or past paystubs to validate income.
Our system generates a risk vs credit score. Bankruptcies, judgments, and balance(s) owed to other management may cause an applicant to be denied.
You have picked a wonderful place for your first home! At La Hacienda, we are so excited to welcome you into our tight-knit community with all the features you're sure to love.
All are welcome to come take a tour! Call our property staff to arrange the best time so there is no wait and enough time to answer any questions you have about your new home!
Our team suggests making a previously arranged appointment to prevent any wait time and to make sure all your questions about these apartments in Tucson get addressed. However, we do also accept walk-ins.
Your apartment will be prepped and ready for you to move in. We make sure your home is professionally cleaned, painted, and functioning properly so that when you move in, you're ready to relax at home.
Our community is located  East of Central Tucson and noise levels are expected to be moderate.
We want our residents to make their space just like home. We ask upon move-out that the unit is returned to exactly as it was upon move-in to prevent any fees.
At our apartments in Tucson, residents will be responsible for paying monthly fees like utilities and parcel locker.
We don't allow subletting of any La Hacienda apartment. Subletting is severely prohibited.
We want La Hacienda to be as peaceful for all our residents as possible! Building quiet hours are from 10 pm to 8 am. All of our community spaces are ready for your use without any charges!
The upfront costs when you sign a lease include your move-in rent, security deposits, first payment of monthly parcel locker fee, prorated pet rent or parking if applicable, and pet deposit if applicable. If you have any questions about the upfront costs, please contact our leasing office!
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Our team is always ready to answer your questions.